Please make sure that you are using the latest version of the software and that you have carefully read this help file.
If your problem is not addressed by documentation, the following
information is required to provide support:
- A full description of your problem.
- Product version (should be the latest version).
- Operating System version.
- .NET Framework version.
- How the error or condition has occurred, including the sequence of actions leading up to the error condition, error messages...etc.
Occasionally support cases require sample files to reproduce the error condition. Please compress related material into .zip, .rar or .tar archives.
Please visit AJE Software and login to your account to create a support ticket and submit the information requested.
If you are upgrading from previous versions just run the Setup.exe program as normal. Your installation will be updated.